| Weather
and environment - The final decision
on which route is the most appropriate for your trip is made by your captain
(boat tours) or kayak guide (kayak tours). The decision to cancel a trip
for safety/conditions is also made by your captain or guide. We do not
usually cancel a trip because of light rain, drizzle or chance of showers.
In fact, most people want to go because these conditions often result
in some of the best trips and wildlife sightings. If the weather is severe
and we cancel but you are unable to reschedule, you receive a full refund.
Surprisingly enough, we are able to operate trips on the vast majority
of most days during the season. We operate in the back waters of these
barrier islands. We limit the number of participants per tour. For this
reason, it is necessary for us to incorporate the following cancellation
policy. |
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| In order to cancel your
reservation: |
Call (757)
336-5956 at least 48 hours prior to your scheduled
tour time to avoid being charged or to receive a full refund
(** Some restrictions may apply).
|
- You will be
charged if you fail to give us a 48-hour cancellation notice or if
you do not show up in time for your scheduled tour(s).
|
- Your
payment will not be refundable if you fail to give us at least a 48-hour
cancellation notice or if you do not show up in time for any reason
for your scheduled tour(s). |
- If you
try to change reservation dates and/or times within 48 hours of the
scheduled tour, these are considered cancellations and are subject to
our cancellation policy. |
- Reservation
dates/times may be changed without any charge by calling at least 48
hours prior to your original scheduled time. |
- Cancellations
will be refunded or credited only if we cancel the tour due to the
weather/water conditions or other reasons.
|
-This cancellation policy applies
to any situations except when we cancel the tour due to the weather/water
conditions or other reasons.
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| ** Holiday
weekends - Memorial Weekend, July of 4th weekend, Labor day weekend |
- A 7-day cancellation
policy applies. If you cancel your reservation within 7 days prior to
the scheduled tour day, your payment will not be refundable. |
| ** Pony Swim
Week |
- All reservations are
non-refundable. |
| ** Group
reservations (such as school trips, clubs and travel companies) :
|
- A deposit or 50%
of your payment will be non-refundable within 30 days prior to the scheduled tour time.
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- 100% of your payment will be non-refundable within 2 weeks prior to the scheduled tour time.
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